Gift Cards: Any e-gift cards or physical gift cards purchased are non-refundable.
Services and Treatments: Non-refundable, but may be subject to a transferal.
Treatment Packages: Non-refundable and non-transferable.
Promos and Discounts: Non-refundable and non-transferbale.

*If you have any questions or concerns please email capri@monroemedspa.com.

We require 24-hours notice for any cancellation or rescheduling for all appointments and services. Our system automatically charges a cancellation or “no-show” fee if you try to cancel within the 24-hour period or you do not show up for your appointment. We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment to avoid being charged a cancellation fee of $50.00- $250.00 (depending on the type of appointment). By scheduling an appointment with us, you are agreeing to our cancellation policy. If you have more than 2 no-show appointments, you will no longer be able to book an appointment at one of our offices.

At Monroe Medspa, we are dedicated to making our website’s content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call us at +1 (585) 405-500 with a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we continue to evaluate ways to accommodate all our customers and our overall accessibility policies. While we do not control such vendors, we encourage vendors of third-party digital content to provide content that is accessible and user-friendly.